Description : Job Summary :

Job Summary :

Maintain a secure environment for Liberty Tower and Tenants by maintaining a constant presence at the front Guard desk, viewing building video monitors, and responding to calls from tenants concerning various security issues.

Essential Functions :

Maintains a secure environment for all employees, tenants, and visitors to Liberty Tower.

Remains calm in emergency situations.

Possesses the ability to speak with visitors in a non-confrontational manner so as to assist them or identify them as unwelcome in the Tower.

Documents daily activity including tenant calls to the Security Desk, incident reports completed, and suspicious persons identified / confronted.

Monitors all video monitors that secure the building routinely.

Reviews all financial center video footage for image clarity and to ensure the equipment is performing as required per an established schedule.

Assists Tower guests with wayfinding and assists with elevator and door operation when needed.

Monitors building fire system and responds properly to alarms.

Manages vendor access to the building, supervises vendors in secured areas.

Assists Security Director with contract guard liaison / scheduling.

Secondary Functions :

Lights / adjusts boiler in building when requested to do so by maintenance.

Ensures the building is properly lighted and accessible for entry prior to employee / customer arrival.

Turn on garage lights prior to tenant arrival.

Turn off outside Tower lights.

Turn on lights in The Grande Hall.

Turn off building alarms.

Unlock revolving doors at 7 : 00 A / M.

Complete daily walk through of mechanical areas according to checklist, and report any problems found.

Job Standards :

Remains constantly alert to prevent any undesirable situations from occurring at the Tower.

Demonstrates excellent customer service skills both in person and on the telephone as evidenced by minimal negative reports from other departments, tenants, third parties, and by management observation.

Creates clear, concise, and accurate incident reports that are grammatically correct.

Approaches, identifies, and reports those individuals that appear to have no legitimate business in the Tower.

Carries a cellular telephone to respond to building emergencies after hours as needed including fire and security alarm response.

Maintains a professional appearance at all times by wearing the prescribed uniform.

Completes assigned projects within the allotted time as evidenced by due dates.

Maintains regular attendance and punctuality. Completion of opening procedures on time is of utmost importance.

Demonstrates safety in all activities as evidenced by no injuries to self, employees, tenants, visitors, etc.

PM19

Requirements :

Physical Requirements :

Talking - Ability to express or exchange ideas by means of the spoken word.

Hearing - Ability to receive detailed information through oral communication.

Seeing - Ability to view a computer screen for extended periods of time.

Sitting - Ability to sit for an extended period of time.

Standing - Ability to stand on feet for long periods of time.

Mobility - Ability to move from one place to another and to run copier or send faxes.

Walking - Ability to use feet and legs to move from one place to another.

Balancing - Ability to maintain equilibrium to prevent falling.

Climbing - Ability to use feet and legs and hands / arms to climb stairs for reaching high places; can include multiple levels of stairs in emergency situations, and the ability to climb a ladder for access to secured areas or assisting maintenance.

Lifting- Ability to lift up to 40 pounds to assist maintenance (ex. Bags of ice melt, moving ladders, moving furniture on occasion.)

Finger Dexterity - Ability to work with fingers for handling small objects or documents and use a keyboard.

Reaching - Ability to extend hand / arms in any direction to move / handle objects.

Knowledge, Skills and Abilities :

High School diploma or equivalent required.

Ability to communicate verbally and in writing with all types of individuals, provide superior customer service and work well with others is required.

Demonstrated professional courteous manner, present a well-groomed, business-like appearance, demonstrate good presentation abilities and use proper telephone etiquette / grammar required.

Ability to perform data entry with accuracy / thoroughness required.

Ability to change priorities quickly, work effectively under time constraints and contribute to the team effort is essential.

Ability to ensure a high level of customer satisfaction and contribute to the team effort required.

Ability to learn word processing, spreadsheet and industry-related software is required.

An Equal Employment Opportunity Employer / Minorities / Females / Veterans / Disabilities

PIca8a4c39a617-26289-34381663

Last updated : 2024-05-02